"20-20" white papers

  1. 20-20 help files display for network users

    Question: Help file problem: The topics on the left display, but the contents on the right are not shown.

  2. 20-20 help files download for network users

    20-20 has a new Help file.

  3. 20-20 Balanced Scorecard - perspectives name changes

    How to change the name of the perspectives

  4. Cannot delete a model.

    Why can't I delete the model?

  5. OLE error, class not registered.

    Answer:

     

    These messages occur when the software libraries have been overwritten by other software installations. The easiest way to fix them is to re-install the software from the original CD or install setup file, using the following procedure:

    The example below is for Visual Cash Focus.

    Tip: It is best to do this procedure with full administration rights.

    If the software is installed on the local C drive (see below for network installations).

      • Rename the c:vcf8 folder to something else, for example c:\vcf8now.
      • Install the software from the CD or install setup file into the c:\vcf8 folder.
      • Delete the c:\vcf8 folder. This step may surprise you - during step 2 all the libraries that are required by the software were installed. Deleting the vcf8 folder does not delete those libraries, which we wanted to install.
      • Rename the folder you created in step 1 (for example c:\vcf8now) to c:\vcf8.

       

    All should now work OK.

    If not, it may be a rights issue. You may have to repeat the installation as administrator.

    If the software is installed on the network:

     

    • Run the net.exe file from Windows explorer, which is in F:\vcf8\net\ (assuming F is the network drive). Be sure to change the directory suggested from C: to F: (assuming F is the network drive - change to the appropriate letter for your installation).

     

  6. Help file problem: The topics on the left display, but the contents on the right page does not display.

     

  7. Error on starting or installing the software

    a] Cannot communicate with Machnm1.exe!
    b] c:\windows\system32\autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows applications.

  8. Number of files in Zipped file archive compared to model folder.

    When I Zip a model, there are fewer files in the Zip archive than in the model folder. Why?

  9. Printer issue (crystal reports not loaded)

    Cannot open report ....Filename.rpt. Try again?

  10. Printer issue (export reports)

    When attempting to export a Crystal report, the following error message appears: Export DLL cannot be found

  11. Printer issue (printer prints garbage)

    Printer prints garbage. Instead of words, it prints symbols or Greek characters.

  12. Network users - speed of processing

    Network versus PC performance

  13. New Zealand sales and support

    Sales and support in New Zealand is available locally.

  14. Destination drive during install

    Question: When installing software, the Remaining Disk Space is negative.

  15. Mapped drives and Windows 7 or Vista

    Note: This file is for use by Cash Focus software clients only.

  16. Allowed user count exceed message

    When the software is installed on a server, the software counts the number of users currently logged on.

  17. ABC Focus: Fix driver allocation table

    When I go to a driver allocation, it tells me table CDV has one or more non-structural indexes open. This will fix it.