20-20 help files display for network users

Question: Help file problem: The topics on the left display, but the contents on the right are not shown.

Cause
When you open the help file this is what happens: – the help file comes up with all topics in the tree on the left, but a Page Not found or Operation Aborted or Action cancelled message or nothing shows on the right.
Why this is happening: Microsoft released a Windows security patch that prevents viewing help files (CHM format) that are stored on a network drive. It does not, however, prevent viewing help files that are stored on a local drive.

Solution

We have implemented a simple solution for 20-20 users.

Getting help to work in a network environment

The solution is to put the help file onto a local drive, and then tell 20-20 where to find the help file. Here is how to do this:-

1. Create a folder on the local drive for each user, e.g. C:\BSCHELP. This should be the same drive and folder for all users.
2. Copy the help file bschelp.chm from the F:\BSC3 folder into the C:\BSCHELP folder on each users computer.
3. Rename the bschelp.chm file in the F:\BSC3 folder to ZZbschelp.chm. (Drive F: is just an example - you may have used a different drive letter).
4. Finally, use Notepad to create a file in the F:\BSC3\DATA folder. See below:-

It should contain just one line: