Help file problem: The topics on the left display, but not contents on right

The topics on the left display, but the contents on the right page does not display

When you open the help file this is what happens: – the help file comes up with all topics in the tree on the left, but a Page Not found or Operation Aborted or Action cancelled message shows on the right.

Visual Cash Focus users who have at least version 8: Your solution is here.

ABC Focus users who have at least version 4: Your solution is here.

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For the other software packages, read on.

Why this is happening: Microsoft released a security patch that prevents viewing help files (CHM format) that are stored on a network drive.

The security patch and its effects are fully described on Microsoft’s web site at https://support.microsoft.com/kb/896358 and https://support.microsoft.com/kb/892675/

Answer:

Comment: The fixes and workarounds that Microsoft suggests are not for the novice. Here is a work-around you may prefer:

Our recommendation:

For Visual Cash Focus users of older versions of the software (7 and below): upgrade to the current version, then the easy solution above will work. Alternatively, try this: rename the file vcfhelp.chm to: zvcfhelp.chm.

If that does not work, read on:

The problem only exists when the help file is installed on a network drive. You can copy the help file to your desktop. To do this: copy the file vcfhelp.chm from the vcf7 folder in your network drive onto your desktop. Double-click the file on your desktop to open it. You should now be able to read the help file without problem. Unfortunately this does not maintain the links between the software and the help file, but at least you can read it.>

Other options are mentioned here: http://west-wind.com/weblog/posts/2928.aspx
One of the suggestions there is:
The simplest method is to RIGHT-CLICK on the file, select PROPERTIES and UNBLOCK.

This security patch affects many major programs – personally, we are going to see if Microsoft releases a more user-friendly solution before applying their recommended patch.

For advanced technicians only:

If you have access to technical resources, you can ask them to fix it the Microsoft way.

Important: Make comprehensive backups of everything before doing any of this, just in case.

This note might be useful:

If you trust all the computers on your LAN or intranet (and the people using them), you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type MaxAllowedZone, and then press Enter.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit Registry Editor.

If this solution does not work for you, please see https://support.microsoft.com/kb/896358 and https://support.microsoft.com/kb/892675/ for alternatives.